Retail in Australia is competitive - you need to be extremely efficient to compete with online retail, given the high cost of local labour. At Simplify LMS (Learning Management System / online learning platform), we partner with retailers to deliver huge benefits, regardless of whether it's a small business with 50 staff or a larger chain with 500 staff. Here's are some of the ways we can deliver value.
1. Onboarding / Inductions
When you have a new starter join the business, you want them to be able to hit the ground running. Having a structured and efficient online onboarding course will allow you to do just that, ensuring that they can quickly learn about the business, key people and their role, while freeing up the time required by other members of your business who would otherwise have to devote time to doing the onboarding. Let's face it, 90% of what a new employee needs to know is the same information, so if you are spending time communicating this without online learning, you are wasting a huge amount of time, especially where you have high employee turnover or a large number of casual / contract staff.
Using the Simplify LMS in-built course creation tool, you can quickly and simply create a great onboarding course with video welcome messages and a site orientation which will not only be effective, but give a professional first impression to your new people, letting them know you do things in an efficient and streamlined manner.
2. Policy Compliance
All companies require policies to guide employee behaviours and ensure that everyone knows the rules, but having policies alone, or using the "tick and flick" approach to communicating policies to your people absolutely doesn't cut it anymore and won't stand up for 5 seconds in a court of law! What's essential, should you be faced with an unfair dismissal claim, is that you can demonstrate that the employee read, understood (i.e. via some form of assessment), and agreed to be bound by the relevant policy, and that it was reinforced regularly (e.g. annually).
If you're not doing this with your policies, you are putting your business at risk - both financial and reputational.
The Simplify LMS in-built course creation tool means that you can take your existing policies and quickly and simply turn them into engaging courses which are relevant to your culture and store, with assessment and completion tracking, which are automatically re-issued to employees on the frequency you require (e.g. annually).
3. Quality Assurance / Consistent Processes
Quality assurance and doing things in a consistent manner are critical for the retail environment, but gaining this awareness for your people can be a very time-intensive or manual process, if you don't have efficient online training courses, which can make it very efficient.
Using the Simplify LMS in-built course creation tool, you can take your existing materials, such as Word documents, PDFs, PowerPoint files, etc. and incorporate these into interactive online courses which have automated assessments and completion tracking so that you can roll this content out rapidly and efficiently.
4. Computer Systems training
Your business will have various computer systems which people need to use, whether that's for Point of Sale, timesheeting, stock counting, etc. Not everyone is highly computer-literate, so once again, this is an area where we can partner with you to assist you to develop courses which will enable your people to learn to use new or existing computer software quickly and efficiently.
5. Customer Service
With Simplify LMS, you can quickly and easily create your very own customer service videos, demonstrating via video (which you can easily record and add to a course) exactly how customer greetings should be done, how to close sales, and how to deal with customer complaints.
We don't offer packaged customer service courses, because we believe (and our customers tell us) that being able to easily produce your own online course content provides so many benefits:
- You own the content, so you don't have to pay for updates or changes
- You can make updates and changes quickly and easily
- The content exactly matches your requirements, store, customers and cultureSo much of the packaged course content out there is "Americanised" and just doesn't hit the mark for the Australian market, but if you do find a course which you like, you can always add that into the Simplify LMS also (provided it's SCORM-compliant, which most are).Sites like Canity and Open Sesame offer great content which you can plug right in to Simplify LMS.
We're hear to help - get in touch to learn more
With Simplify LMS, we become your learning partner to help solve the challenges you face and help make your business operate more profitably, and offer the best LMS (Learning Management System / online learning platform) for small to medium businesses with local service and support right here in Sydney, Australia.
We specialise in quick deployments and can have you set up with your learning management system within 48 hours of coming on board as a customer.